Terex Utilities, Watertown, S.D., has launched a new eCommerce platform which offers one-stop-shopping for tools and accessories used in the utilities industry and more. Many of these products had previously only been available through a traditional catalog. Hundreds of products — from climbing equipment to traffic safety gear and Terex auger tools — can be ordered. New customers can self-register for an account, place orders by credit card, view order status, track shipments and see invoices.
For existing Terex customers, including rental partners and dealers who previously had access to the company's previous eCommerce platform, the new platform comes with a host of new and upgraded features, the company says. Online parts manuals for many units are now browsable from the website and allow for click-to-cart functionality. In addition, parts are searchable by keyword, part number and category.
“Improving the customer experience is foundational to our organization. The changes we have made to our eCommerce platforms go beyond an upgraded look,” said Blake Dahle, senior manager, digital customer experience. “We added functionality to simplify the entire process of finding and purchasing the parts customers need.”
For existing Terex account holders, click here to request online access.
For new customer and retail sales, click here to browse the catalog.
An official publication of the American Rental Association.
Produced by Rental Management Group. Copyright © 2020 Rental Pulse all rights reserved