Ri$k Happens: Not the way they left it

Sep. 12, 2021 - By Mary Ann Gormly, CERP - Loss Analyst, ARA Insurance

A customer called the rental store manager where he had rented a boom lift the day before. He indicated he was finished using the lift and the employees could pick it up at the location where they had dropped it off the day before. The manager scheduled his employees to pick it up that afternoon.

When the employees arrived, the machine was where the man said it would be, but there was a very large tree laying across the machine and no one was on site. They called the rental store and attempts were made to contact the renter, but he would not return their calls.

They reported a claim to their insurance company, which authorized a company to remove the tree and free the lift. The lift will be evaluated to determine if it can be safely repaired and put back into service.

The insurance company will pursue the renter and his insurance company for reimbursement of all monies paid to repair or replace the machine.

This item, provided by ARA Insurance, Kansas City, Mo., contains safety tips and is intended to help readers better understand and manage risk. For more safety and risk management information, customers of ARA Insurance can log on to ReSource. Access is free, so if you haven’t signed up yet, contact your agent or call 800-821-6580.

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