May. 02, 2021
The skid steer was loaded on the trailer as the customer completed the rental paperwork. He lived just one street over and one block down from the rental yard, so he did not have far to go. The employee who loaded the skid steer was busy and he had two customers waiting for their equipment to be loaded before they could be on their way, too.
The employee made the decision to tell the customer that if he was careful, the skid steer did not need to be tied down. He was trying to save some time.
When the police officer arrived on the scene of the accident, the skid steer was on its side off the trailer where it landed when the customer turned the corner. The customer said the employee told him it would be OK, and it sounded reasonable to him, so he agreed.
Remind your employees that the public expects them to be the experts and trusts them to provide safe and sound information.
This item, provided by ARA Insurance, Kansas City, Mo., contains safety tips and is intended to help readers better understand and manage risk. For more safety and risk management information, customers of ARA Insurance can log on to ReSource. Access is free, so if you haven’t signed up yet, contact your agent or call 800-821-6580.
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