Yanmar launches global customer service hub

Oct. 25, 2020

Yanmar Global CS Co. (YGCS), a subsidiary of Yanmar Holdings Co., Osaka, Japan, has launched Yanmar Synergy Square (YSQ) as a center for excellence in global customer service.

YSQ will serve as the headquarters of YGCS, a Yanmar Group company that was established in April. Yanmar’s Remote Support Center also moves to the site, incorporating enhanced functionality.

Yanmar will strive to derive SYNERGY by marshalling the combined insights and knowhow of business partners all around the world in a place, or SQUARE, to create new service solutions towards increasing the company’s global service capabilities.

“YSQ represents every element related to our service including our DNA and spirit, our relationship with our stakeholders based on the trust, and a new type of service achieved with advanced technologies,” said Kengo Shibata, president, YGCS. “I’m excited to create this new way of service together with our customers and stakeholders here at YSQ towards a sustainable future.”

YSQ will:

  • Utilize analysis of remote monitoring data to predict machinery faults.
  • Support service staff in the field with technical information.
  • Provide a support desk to respond to customers’ inquiries on operation of systems such as SMARTASSIST.

 

 

 

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