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Manage Your Risks: Policies and Procedures

It is critical to establish and implement appropriate company policies and procedures in order to maintain a safe facility and avoid potential customer-, equipment-, merchandise- and facility-related risks and liabilities.

Member-only downloadable document.


1.0 Policy vs. Procedure

2.0 Standard Formats

3.0 Areas to Address
3.1 Employees
3.2 Operations
3.3 Equipment

3.4 Customer Service and Customer Programs
3.5 Safety and Security
3.6 Emergency Preparation and Response Activities

4.0 Implementation

5.0 Training

6.0 Resources
6.1 ARA Resources
6.2 Downloadable Forms/Resources
6.3 Rental Management Articles
6.4 Websites