1877 - Computer Basics for Non-Techies -
This video takes you on a journey inside the computer for a comprehensive look at the critical components and how they work together. You'll get a first-hand view of the technology that drives our lives today and tomorrow. Highlights include what is a computer, the processor, printers, keyboard basics, portable computers, RAM, storage devices, modems and multimedia.
2072 - Computers for Seniors -
Modern day computers are a powerful resource for the workplace and the home, yet many people still find them intimidating. This easy-to-understand video is designed for anyone desiring to learn the basics of operating a computer.
2073 - Beginner's Video Guide to Home Computers -
This tape begins with the assumption that you know little or nothing about operating a computer. In just a few hours, you'll be sending e-mails to loved ones and friends. You'll tap into the internet for news, health information, vacation travel bargains as well as save money on national brands. Friendly, expert instructors demonstrate everything you need to know; but, unlike in a classroom, these videos allow you to practice and learn at your own pace, on your own computer. Appropriate for all PC compatible computers.
9626 - Redesigning Your Web Site -
Is your site ready for overhaul? Where do you start? Brian Lappin discusses the strategies and tools you need to begin the process and how to weigh the inevitable costs and risks against potential benefits. Created by the developers of Stanford Professional Publishing courses.
9627 - 10 Mistakes Web Sites Still Make & How to Fix Them -
You will see the top ten Web pitfalls, and proposes solutions to each. Topics for discussion are: the phony front door, wasted vertical space, the clunk quotient, no help, information overload, slow text, fuzzy identity, untapped Web power, weird navigation and buried treasure. Created by the developers of Stanford Professional Publishing courses.
9628 - Search Engine Optimization -
A detailed explanation of specific techniques that make your Web site more visible to search engines. McCurdy covers a range of options including cascading style sheets, dynamic pages, optimized linking and spider-friendly site maps. Created by the developers of Stanford Professional Publishing courses.
1875 - Learn How to Build a Web Page - Vol. 1 -
Here are the nuts and bolts you need to assemble a web presence for your rental business. Highlights are creating that first web page, enhancing a web page, publishing a multiple-page web site and publicizing your site.
1876 - Learn How to Build a Web Page - Vol. 2 -
Here are the nuts and bolts you need to assemble a web presence for your rental business. Highlights of volume 2 are the colorful World Wide Web; audio, video and animation; organizing data with tables; and collecting data with forms.
2039 - Cliff's Customer Service Adventure (Spanish) -
This fun training video in Spanish shows young front-line employees how to give responsible, caring customer service.
2036 - Dealing With Difficult Customers (Spanish) -
This video in Spanish provides advice on how to deal with difficult customers.
9631 - Customer Service Zone -
In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective.
9665 - 50 Ways to Keep Your Customers -
Customer service is a war and your business could b a casuality. You will be the victor if you follow the 50 practical techniques shown in this video, and your customers will be back. Learn to calculate the cost of lost customers, discover the chronic complainer and nurture a culture of caring. Your business will profit from your battle plan.
9666 - 50 Ways to Keep Your Customers -
Customer service is a war and your business could be a casuality. You will be the victor if you follow the 50 practical techniques discussed in this audio CD, and your customers will be back. Learn to calculate the cost of lost customers, discover the chronic complainer and nurture a culture of caring. Your business will profit from your battle plan.
9667 - 50 Ways to Win New Customers -
Customers: attracting them, satisfying them, keeping them and restoring them when they've had a negative experience. All this is not just important but crucial to the success of any business. This book provides a mix of classic, common-sense tips and ingenious advice. And all the ideas are fast, simple, inexpensive, profitable and proven ways to help you win new customers – and keep them. (96 pages)
9755 - The Service Mentality -
Apart from the actual skills and techniques, why is it that some people seem like "naturals" when it comes to providing great customer service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service. A terrific awareness building program!
9757 - Six Cardinal Rules of Customer Service -
There's the Baseball Hall of Fame in Cooperstown, New York, and the Football Hall of Fame in Canton, Ohio. Now, welcome to the Telephone Doctor's Hall of Shame. Included in the Hall of Shame are those people who orginated customer service blunders that plague the world. Meet the men and women who are responsible for poor customer service treatment both on the phone and in person. Guaranteed to help fight mediocrity in the workplace.
9758 - Six Steps to Service Recovery -
Fix the problem, manage their feelings. It's easy to look good when everything is going well. But when a customer experience goes wrong is when your true character shows. In today's competitive service environment just fixing the problem isn't always enough. Many situations will require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there is a disappointment for the customer.
9761 - Exceptional Customer Service -
No matter how good you may think you currently are at satisfying and keeping customers, your level of customer service can still — and must — be vastly improved. Now, learn to see yourself and your organization as others see you. This video helps you: Learn the vital role every member of your organization plays in dealing with customers, and the results of poor teamwork; Use 11 creative techniques to improve your listening skills; Make a lasting, positive impression on customers and prospects; implement the secret of under-promising and over-delivering; Get the consistent suppor of managers, co-workers and staff; and defuse irate customers and turn potential disaster into something positive.
9601 - The Difficult Guest -
The sequel to the bestselling customer service film "The Guest," this video deals with how to handle three types of difficult customers: the distracted guest, the disappointed guest and the disruptive guest. Key learning points: Listen and let them vent; apologize for their trouble; solve their problem; and thank them for their business.
9589 - Give 'Em the Pickle -
A fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle. (157 pages)
9590 - Remember Me -
Service. The word doesn't mean what it once did. Employees have changed, and the customer has as well. The customer is no longer content to endure shoddy service and will take their business elsewhere. As an employer, you need to be aware of how to keep your customers satisfied and coming back. This video reminds you and your employees of the skills required to do just that.
9537 - Smart Service -
This audio CD features real time customer service skills. Just servicing customers is not enough, customer care must be delivered with every contact. You will learn how to manage customer complaints more effectively and retain a wining staff through savvy leadership techniques.
1517 - Deliver Superior Customer Service -
Superior customer service doesn't just happen -- it takes careful planning and diligence on a company-wide scale. In this video, more than 15 management experts reveal how to enhance your customer service through proven, cost-effective strategies including empowering employees, customer service from the inside out, going for the "jugular," reward strategies, building a lifetime relationship and service training.
1518 - Deliver More Than You Promise -
In this video, discover why customer service must be a strategy that is practiced in every aspect of your business, by everyone in your company. This video provides a customer service action plan that's ready to put to work right now! You'll learn how to hire the right people, keep your suppliers happy, recognize and reward employees, and always deliver more than you promise -- these are the cornerstones of Harvey Mackays's customer service strategy.
1898 - Pay Attention: The Customer's Perception Counts -
Service quality means that every employee knows that no one is more important than the customer. this video demonstrates the importance of seeing things from the customer's point of view.
1899 - Why Service and What Is It? -
Service quality means that every employee knows that no one is more important than the customer. This video defines the basic elements involved in providing quality service.
1760 - Lose Customers Without Trying -
Do you know how to treat customers to contribute to your organization's success? This video will lead the way. Learn some of the practical rules that benefit both the customer and the organization. Highlights include common pitfalls of dealing with customers, time-wasting situations, stress and dissatisfaction. Since all businesses depend on satisfaction for repeat business, positive public relations and high staff morale is a must.
1774 - 50 Ways to Keep Your Customers -
Customer service is a war and your business could be a casualty. You will be the victor if you follow the 50 practical techniques shown in this video, and your customers will be back. Learn to calculate the cost of lost customers, discover the chronic complainer and nurture a culture of caring. Your business will profit from you battle plan.
1136 - A Passion for Excellence -
This video stresses care of customers, innovations and business enterprise. Five major topics are covered: the 1000 percent factor, customers, innovation, people and leadership.
1137 - Beyond Close to the Customer -
This video is designed to motivate your personnel to enhance their customer service efforts and, in the process, increase productivity and profits.
1546 - The Guest -
Great customer service is the cornerstone of any industry. This light-hearted video enhances what your staff already knows! Treat each customer as a guest, welcome them, use their name, take care of their needs, thank them and invite them back!
1547 - I'll Be Back! -
Why do customers take their business elsewhere? Sixty-eight percent do so because of poor service. Using a combination of motivational and heartwarming stories with just the right mix of humor, Bob Farrell shares the principles that will get each customer to utter the three most important words in the business: "I'll be back!"
1455 - Remember Me -
Service. The word doesn't mean what it once did. Employees have changed, and the customer has as well. The customer is no longer content to endure shoddy service and will take their business elsewhere. As an employer, you need to be aware of how to keep your customers satisfied and coming back. This video reminds you and your employees of the skills required to do just that.
1464 - Customer Service: OR ELSE -
This is not the traditional training video. In it, you will not get advice on how to approach the customer or handle specific questions. You will not be told the 23 ways to greet a customer or how to answer the telephone. However, you WILL see how good service, great service and bad service can affect the customer. You will begin to realize that as a customer yourself, you have to demand better service in all your interactions and that you can use your experience to help.
1482 - Dealing with Disappointed Customers -
In this video, Lily Tomlin shows viewers how to handle disappointed customers when no one is at fault, when the customer is at fault and when the company is at fault.
1415 - Six Cardinal Rules of Cust. Service -
This video is designed to heighten the awareness of good customer service among your employees and managers, and to eliminate the use of rude and offensive customer service practices. Viewers will be introduced to customer service offenders. You'll recognize each of these, and your team will want to avoid duplicating their errors.
1421 - Proactive Customer Service -
This video illustrates the contrast between the usually average level of treatment most consumers are used to experiencing and the extraordinary -- and rare -- proactive way. Points covered include the value of building rapport in a business relationship, offering the customer additional choices and turning the buyer/seller relationship into a friendship.
2018 - Exceptional Customer Service Vol. 1 -
In Volume 1, "The Essence of Customer Service," you'll learn the fundamentals of building service to meet customer expectations - and exceed them. And strategies for using customer service to manage your customers' perceptions of your company and make a lasting positive impression.
2019 - Exceptional Customer Service Vol. 2 -
With Volume 2, "Building Customer Goodwill and Trust," you'll learn how to positively enhance all of your customer communication (both in person and on the phone). You'll also learn how to match your style of communication to your customers', creating instant rapport and trust. Using a combination of these methods, you'll be able to build bridges, not walls, between yourself and your customers.
2021 - Exceptional Customer Service Vol. 3 -
Volume 3, "Turning Around Angry Customers," teaches how to remain calm in the face of an angry customer, diffuse the situation and regain the customer's trust by applying creative solutions and effective action to solve the problem.
2038 - Cliff's Customer Service Adventure -
This fun training video shows young front-line employees how to give responsible, caring customer service.
2130 - It's Show Time -
It's Show Time is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Conn. - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence - the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back.
2175 - The Care and Keeping of Customers -
Do you know it costs five to six times more to find a new customer than to keep one you already have? If new customers are the lifeblood of your business, your current customers are the heart that keeps the lifeblood flowing. This book takes a practical, experience-based look at specific things you can do to consistently delight the customers who keep your business healthy. (80 pages)
2176 - Total Quality Customer Service -
Jim Temme has devoted years to teaching his public seminar participants, private consulting clients and corporate constituents that customer loyalty comes from commitment, not campaigns. In this book, he pulls it all together for you in a practical, hands-on, how-to format. Every chapter is full of proven tips and tactics managers and workers alike can use to: train a quality customer service team, get and keep customers, handle customer complaints, deal with difficult customers, and communicate effectively with customers. Throughout the book, you’ll discover 22 individual exercises that will help your entire customer service team check their progress, growth and success as a customer-committed organization. (141 pages)
2211 - The Difficult Guest -
The sequel to the bestselling customer service film "The Guest," this video deals with how to handle three types of difficult customers: the distracted guest, the disappointed guest and the disruptive guest. Key learning points: Listen and let them vent; apologize for their trouble; solve their problem; and thank them for their business.
9588 - Give 'Em the Pickle -
A fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle.
9583 - Basic, Basic Telephone Skills -
This DVD of basic essential telephone skills is perfect as an orientation for recent graduates, parents returning to the work force and employees who have had little previous phone experience.
2226 - Telephone Courtesy Pays Off II -
This video is designed for all employees who come into contact with customers — not just front-line service personnel. How-to training points: how to courteously put a caller on hold; how to effectively use voice mail; how to handle angry customers; how to handle diverse customers and how to say “no” using the sandwich technique.
2015 - Professional Telephone Skills Vol. 1 -
In Volume 1 you will learn how to handle every caller with tact, confidence and professionalism.
2016 - Professional Telephone Skills Vol. 2 -
In Volume 2 you will learn ways to turn difficult callers into delighted customers.
2017 - Professional Telephone Skills Vol. 3 -
Volume 3 teaches viewers how to put angry callers at ease including 8 steps for disarming angry callers and working towards a positive solution. Also learn the "8 C's" of effective caller service.
1422 - Basic Basic Telephone Skills -
This video of basic essential telephone skills is perfect as an orientation for recent graduates, parents returning to the work force and employees who have had little previous phone experience.
1416 - On Incoming Calls -
The objective of this video is to lead your rental employees to a more successful way to work with callers. It illustrates specific telephone techniques that will enable your employees to better service your callers and remind you that job knowledge and the desire to be helpful are key attributes to job success. Finally, it helps your employees realize the importance of the "basics" and attention to details. Three telephone problems are discussed in this video: 1) the "Bureaucratic Bounce" 2) the "Dreaded Hold" and 3) "Missing the Name (Or Losing the Business)."
1417 - More On Incoming Calls -
This film is designed to teach your rental store employees how to avoid sharing negative emotions with callers, to recognize that every time someone calls your store they're looking to transact some sort of business and to realize the importance of taking detailed messages. Topics covered in the video include: 1) "Emotional Leakage" 2) "Recognizing Buying Signs and Taking Detailed Messages" and 3) "Handling Complaint Calls."
1419 - How to Avoid Emotional Leakage -
This video will show your staff how to avoid spilling negative emotions on the caller and stresses the importance of being friendly and helpful.
1420 - The Irate Caller -
This video will help your employees (and you) effectively handle the irate, angry, rude or abrasive caller. It also will increase your understanding of the caller's motivation and feelings, and help personnel avoid internalizing stressful calls.
1414 - For When The Bell Tolls -
This video provides a basic review of telephone techniques and key importance of the telephone to your rental business. It reviews handling incoming calls, communication skills, reservations and promotion of services for your rental center.
1459 - Determining Caller Needs -
All new listening skills and questioning techniques! Perfect for administrative staff, support, customer service and all employees who interact with callers. Includes the basic steps to becoming a more effective listener on the telephone. Identifies effective questioning skills, plus how and when to use them.
1917 - Effective Phone Communication Skills -
This video highlights effective telephone techniques that can be applied in a wide range of business environments. Through the use of scenarios, it also highlights examples of attitudes that are no longer tolerated or could be considered detrimental to the company's future. This training guide is designed for any employer requiring a positive and more successful approach to telephone techniques from their staff.
1730 - Five Forbidden Phrases (Updated) -
The Telephone Doctor has collected comments from various radio and TV appearances and culled out the five most frustrating phrases to which the public objects. Whether it's a telephone conversation or a face-to-face situation, this dynamic video covers the cures to help eliminate these turn-offs. The five forbidden phrases are: "I don't know," "I can't (we can't) do that," "You'll have to ...", "Just a second," and "No."
2237 - The Call of the Mummy -
Uses entertaining, engaging vignettes featuring customer service representatives to illustrate the do's and don'ts of customer service on the phone.
9759 - Five Forbidden Phrases (Updated) -
The Telephone Doctor has collected comments from various radio and TV appearances and culled out the five most frustrating phrases to which the public objects. Whether it's a telephone conversation or a face-to-face situation, this dynamic video covers the cures to help eliminate these turn-offs. The five forbidden phrases are: "I don't know," "I can't (we can't) do that," "You'll have to ...", "Just a second," and "No."
9760 - Determining Caller Needs -
Equip your employees with the tools they need to determine exactly what your customers are requesting. This dynamic program is perfect for Administrative Staff, Support, Customer Service and all employees who interact with callers. Includes the six steps to becoming a more effective listener on the telephone. Also identifies six effective questioning techniques, plus how and when to use them.
9756 - How to Handle the Irate Customer -
No one enjoys receiving a barrage of complaints from unhappy customers, but for many people it's a routine part of their day. In the customer service field it sometimes "comes with the territory." This updated video reveals tips and ideas on how to handle the irate, angry, rude and sometimes abrasive caller. Included is the Telephone Doctor ASAP technique, why it's not a good idea to make excuses, and what to do if a customer starts swearing. This video is intended to assist those who handle irate customers and contains practical and common sense methods to show the customer you're on their side and you're there to help.
9609 - Flooring -
Learn how to install a variety of Flooring materials. Hometime’s Dean Johnson covers the fundamentals of installing popular flooring materials such as laminate, vinyl and wood – along with how to refinish existing wood floors. In addition, Dean details the tools, materials and special techniques needed to help you undertake a variety of flooring projects including: Installing Laminate Flooring, Installing Full-bond Vinyl Flooring, Refinishing Wood Flooring, and Installing New Wood Flooring.
9582 - Landscaping -
Hometime's Dean Johnson explains the basics of landscape design and details the tools, materials and special techniques for a variety of hardscaping projects, including: design and layout; trees, shrubs and beds; pavers: preparation; pavers: installation; tree-ring retaining wall; three-tier retaining wall; privacy fence; picket fence; and chain link fence.
2128 - Finish It Faux: Walls, Furniture -
You won't believe what you can do with these faux-finishing tricks--and they're so simple! HGTV hosts and guests demonstrate faux-finishing techniques such as French wash, color wash, stenciled mural, plus rag rolling for walls and floors. This DVD provides step-by-step instructions and video demonstrations! Project List: French Wash; Rag Rolling; Denim Walls; Faux Leather; Suede & Stucco; Sand Texture; Crackle Finish; Painted Clouds; Stenciled Mural; Stamped Tile; Faux Terra Cotta; Vinyl Floor Cloth; Stenciled Floor; Swedish Checkerboard; Colored Wood Stains.
2129 - Room by Room Kitchen Ideas -
This video with Matt Fox and Shari Hiller features dozens of the best tips, ideas and techniques found in their popular decorating series on HGTV. They transform dull or outdated kitchens into the heart of the home and the most welcoming room of the house. Using popular themes for the kitchen: grapes, all-white, colorful toy, apartment style and others -- their inspiration pieces, wall coverings, ceiling colors, window treatments and flooring ideas will give you the confidence you need to sucessfully tackle your kitchen remodeling project.
2027 - Landscape Power Tools -
Three of the most widely used power landscape tools - Chain Saw, String Trimmer and Power Blower - are featured. Demonstrations are geared to novices as well as seasoned workers. An indispensable video to remind workers to never be careless around power tools.
1379 - Common Home Repairs -
With this video, get detailed step-by-step instructions of more than 50 common home repairs. Includes lists of materials and tools needed for each repair.
1383 - Hand & Power Tools -
Working with hand and power tools demands good safety habits. This video will provide you with safety tips and give you pointers on which tools do what, buying the right tools and other helpful information.
1387 - Electrical -
Learn about electrical projects from the pros. Get valuable information on common code requirements, wire types, wiring diagrams and planning circuits.
1393 - Wood Flooring -
Learn the procedures for sanding and refinishing a hardwood floor and installing a prefinished hardwood floor. Includes detailed instruction on how to sand a wood floor with a drum sander and edger, repairing cracks and squeaks, and properly preparing the surface.
1394 - Lawn Care -
Get the "how to's" of proper care and maintenance of an existing lawn; preparing a seed bed for a new lawn; and growing a new lawn from seed, sod, sprigs and plugs.
2116 - How To Run A Successful Family Business -
Keeping it in the family means planning for the biggest problems facing family businesses today. This engaging, insightful video is designed to make running a family business the rewarding experience it should be. Ten successful family-business owners and management expects help you master the dynamics of running a business with your family. In this video you'll learn how to bring together all family members to plan for succession, train the new generation, and keep business profitable and in the family.
9530 - Cradle to Grave -
A step-by-step workbook on survival planning for the family business. With plans for survival and death planning. (73 pages)
9531 - Your Final Test for Success -
Plan today for business growth and continuity tomorrow. This book provides step-by-step processes for succession planning. Includes management and leadership succession and tax tips. (85 pages)
9532 - Planning Succession Without Conflict -
You will learn: how to plan a smooth transition, deciding on one leader vs. a team approach, estate planning, managing family relationships, training the successor and how to be fair. 2 CDs
9720 - Cover Your Assets: Lawsuit Protection -
Through simple mistakes, commonplace activities and acts of goodwill, nearly all of us are at risk of being sued. You'll discover a number of situations that might create liability: joint ownership, volunteering, acts of children, giving advice, serving as an officer of a company and being an employer, to name a few. Contains illustrative examples from court cases or client files. Legal principles and strategies for protecting assets are discussed. Each section provides an "action checklist" of things to do to avoid liability. There is particularly detailed coverage of the risks involved in business ownership and good explanations of the advantages of incorporating and forming limited partnerships. The critical but sometimes limited role that insurance plays in shielding assets is discussed. (243 pages)
2156 - The Profit Game -
In this book you'll learn how to implement the Profit Enhancement Process in your business -- a system that has already produced enormous profit opportunities for businesses of all sizes and varieties nationwide. Through this step-by-step process, you'll learn: how to develop a realistic profit plan for your business and to get it working; provide a forum for exciting new profit ideas from your key managers and employees all down the line; put the best of these ideas into a profit plan the entire company is committed to; put that "game plan" to work generating some immediate, some longer-term bottom line results; and, best of all, how to keep the profits rolling in -- in good times and bad. (156 pages)
2162 - Great Companies, Great Returns -
"Buy Companies, Not Stocks." This simple phrase is the foundation of veteran consultant Jim Huguet's innovative approach to investing, a strategy that focuses on the lasting strengths of the companies you're investing in and yields great returns that consistently outperform the Dow Jones Industrial Average. Filled with valuable, easy to access investment advice, including checklists for comparing your existing portfolio with the twelve-point Great Company system, stock performance and volatility charts, and detailed information on the fourteen companies, Great Companies, Great Returns shows readers how to sell off shaky holdings, add the great ones, and spot up-and-comers that might become tomorrow's Great Companies. (322 pages)
2160 - Model Business Plans -
Everything you need to write a complete, custom-designed business plan--and save yourself thousands of dollars. Smart entrepreneurs know that a clear, well-written business plan is absolutely essential to any new venture: it guides your first steps, helps you develop marketing strategies, and allows you to quickly seize new opportunities. What's more, a business plan is what you bring to investors to obtain financing. It has to be good--your success may depend on it. Yet, writing a business plan is one of the first and most difficult challenges facing most entrepreneurs. In fact, many pay consultants tens of thousands of dollars to prepare one. With this remarkable book you'll get expert guidance in writing a complete business plan, tailored to your specific needs.
2090 - You're Fifty - Now What? -
Charles Schwab is one of America’s most trusted and respected names in financial services. In this audio CD, Schwab offers you his advice and support on how to retire with the money you’ll need to have the kind of life you want.
1903 - The Business Plan: Your Road Map -
A strong business plan is the key to capital, growth and profits. Two consultants steer you through the seven steps of writing a business plan that works. They tell you how to get free, qualified consultants and give you tips on how your business plans are reviewed.
1880 - Budgeting Skills for Managers Vol. 1 -
A well-prepared budget can be one of your best tools for steering your projects and departments. It helps you determine where and when money flows in, out and around your organization. Volume one of this complete training guide will let you discover what you need to do before you design your budget. You'll learn to build valid assumptions upon which to base your financial decisions. You'll gain a thorough understanding of the cash-flow process. You'll also learn to build flexibility into your budget so you can react quickly to changing financial forces.
1881 - Budgeting Skills for Managers Vol. 2 -
In this video, you'll roll up your sleeves and dive into the "nuts and bolts" of operational budgeting. You'll learn how to break down income statements line by line and gain easy-to-follow formulas that help you calculate must-know numbers. You'll learn to use historical data and market analysis to predict incoming revenue, plus you'll discover ways to use your budget to help you control inventory, materials, purchasing and other operating costs.
1659 - Maximize Cash Flow -
Cash flow is the lifeblood of every business! Look into the financial plan and discover why a long-term approach provides a healthy business and see why commerical barter is a hidden source of cash. The importance of emphasizing what your company does well and tips that can infuse instant cash into your business are included. Length: 27 Minutes
1508 - Guide to Small Business Growth -
Designed for any growing business, this film will help you cultivate a small endeavor into an impressive competitor in the global market. Topics included are: taking your small business global, building a firm foundation, financial controls every business needs, getting the most from accounting and lawyers, how to hire the best employees and where to get money for your business.
9629 - The Stanford Video Guide to Financial Statements -
Financial statements need not be an impenetrable web of numbers. Analysis can be both simple and logical. Whether you are an investor, lender, supplier, customer or acquirer, basic financial analysis can save you painful losses and win you big profits. Professor George Parker provides both line-by-line explanations of the three key financial statements used by US companies and logical, common-sense approaches to interpreting what they reveal about value, profitability and ability to pay bills: the Balance Sheet, the Income Statement and the Cash Flow Statement.
9721 - The Asset Protection Bible -
Protect your property and assets from being vulnerable to others. Covers the protection and the tools of asset protection. Includes tips on protecting your business, residence and personal assets. Case studies are provided. (223 pages)
9548 - Work a Little - Make A Lot -
How to build an "On-purpose - On-target" business. This instructional set focuses on how to build your business to always make a profit utilizing informative text and business worksheets.
1428 - Ideas Into Action -
Do we, as humans, tend to restrict our thinking to narrow limits -- limits we impose on ourselves? This video will help us look at the subject of creative thinking and innovation in organizations. This video proposes a three-color model for the creative thinking process and concludes by encouraging you to be as creative as possible.
2087 - Good to Great -
"Can a good company become a great company and if so, how?" The book's author, Jim Collins, concludes that it is possible, but finds there are no silver bullets. Collins and his team of researchers identified 11 such companies and discovered common traits that challenged many of the conventional notions of corporate success. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. This book offers a well-reasoned road-map to excellence that any organization would do well to consider.
2094 - Growing & Managing A Business -
This audio CD provides a succinct overview of how your business can be expanded by creating new markets, new products, and new alliances. In contrast to the "ride-em-cowboy" management style that creates businesses, growing one requires good business systems, reliable controls and professional management.
2154 - Mastering Meetings -
Author Jeannine Drew, with the 3M Meeting Management Team, considered the best in the business at helping companies prioritize and streamline business meetings, has written the ultimate guide to business meetings. The job of 3M's meeting management team is to criticize and increase the efficiency of business meetings. This work presents the techniques and equipment they have found to be most effective in getting a message across. It includes tested strategies for deciding when a meeting is necessary, creating an agenda, considering the participants and choosing the optimum venue. (210 pages)
9624 - Communication Toolkit -
This video provides a library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways. The clips in the Toolkit are organized into the following communication skill categories: Speaking Clearly, Active Listening, Nonverbal Communication, Conflict & Difficult Conversations, Group Communication, and Presentation Skills.
9618 - Talk Isn't Cheap -
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener and finding hidden messages. The video dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills learned in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.
1165 - Be Prepared for Meetings -
Keep success at your fingertips by using your meeting time wisely. This video will give you the how-to's of leading productive business meetings along with guidelines for these areas: brainstorming sessions, effective listening techniques and visual aids.
1169 - Business Ethics -
This program shows you how to make high ethical standards an on-going part of your firm's decision-making process. The Wharton School of Executive Development series presents the fundamental principles of business ethics and viewers share manager's reactions as they explore implications for business situations.
1605 - Meetings, Bloody Meetings -
This video includes key messages about the need to plan, inform, prepare, structure, control, summarize and record, with a tailored viewing technology. You may view the video straight through, allowing the leader to stop and freeze frames requiring more time for discussion, or you may view the video in chapters or segments and break into groups, viewing one specific segment per group.
1606 - More Bloody Meetings -
This video provides a fully integrated training resource designed for immediate implementation. Hits the key areas of how to leverage positive and negative people dynamics to unite the table, how to establish and maintain focus and clarity, and how to inspire the group to follow through.
2095 - Sound Advice on Small Business -
In a fun and friendly reference that answers every question about starting and running a successful small business, Tyson and Schell cover all the bases, helping readers get a business idea off the drawing board and into profitability.
2110 - The E Myth Revisited -
In this first new and totally revised Audio CD of the 150,000-copy underground bestseller, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. Next, he walks you through the steps in the life of a business--from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed--and shows how to apply the lessons of franchising to any business, whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in your business.
2161 - The Art of Partnering -
Partnering is the process of two or more entities coming together for the purpose of developing synergistic solutions to their challenges. This book shows you how to match your product or service to other complimentary businesses in completely different fields. You lend your name to them and they stampede customers to you door. You'll discover how to identify and approach the best partnering prospects and how to make the partnership work. (158 pages)
2213 - Cracking the Network Code -
While mastering the "Four steps to priceless business relationships" you’ll discover the top 10 benefits of networking. (145 pages)
2218 - The One Year Business Turnaround -
This book is an inclusive guide that provides you with a year's worth of tools and skills you can use to create an exciting Personal Experience Factor that is unique to your business. Based on real world results and filled with simple strategies and illuminating ideas, this book is a must-read for any business person looking for new ways to succeed. (168 pages)
2219 - Growing Your Business -
A book about growing a business that makes sense. In this book you will discover how to create a laser-like focus, attract more prospects, build repeat and referral business and develop a system for staying on track. (77 pages)
2163 - Up Against the Wal-Marts -
What does it take for a small retailer to compete with the likes of the Wal-Marts, Home Depots and various warehouse clubs? Price isn't the only consumer attraction. This book examines every facet of a business, from buying strategies to employee empowerment. Suggestions--usually in the form of numbered lists--follow much-accepted financial, personnel, and marketing techniques. What elevates the book's advice above that of the well-known management gurus is the practicality of the ideas and the description of more than 10 small-retailer success stories. (254 pages)
2164 - Built To Last -
Drawing upon a six-year research project at the Stanford University Graduate School of Business, James C. Collins and Jerry I. Porras took eighteen truly exceptional and long-lasting companies and studied each in direct comparison to one of its top competitors. They examined the companies from their very beginnings to the present day -- as start-ups, as midsize companies, and as large corporations. Throughout, the authors asked: "What makes the truly exceptional companies different from the comparison companies and what were the common practices these enduringly great companies followed throughout their history?" Filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, this book provides a master blueprint for building organizations that will prosper long into the 21st century and beyond. (368 pages)
2157 - Set Up a Records Management System -
This book offers practical instructions for records management for administrative assistants, mid-level managers and CFOs. It also covers presenting a records management evaluation report, record inventory, disposal of old records and operating an off-site records center. Also describes traditional and modern filing systems, forms management and image-reduction options, and discusses career issues. Appendices offer a sample records management evaluation, procedures for developing a records retention schedule and a feasibility study for optical disk image reduction. (295 pages)
2255 - Business Partnering -
If you want to make the drive for quality, productivity and profit improvement a permanent feature of your organization, the concept of "partnering" - building alliances among employees, suppliers and customers - must become an integral part of every activity. You'll learn how to build alliances for mutual benefit. (245 pages)
2101 - The Leadership Lessons/U.S. Navy Seals -
Built around inspiring real-life stories from both the military and business worlds, this no-nonsense audio CD outlines a step-by-step approach for boosting morale and increasing productivity. Leaders from every business environment will discover techniques to: communicate objectives simply and forcefully; build flexible, dynamic organizational structures; gain the trust and loyalty of team members; prevent bureaucracy within chains of command; and plan and prepare for crises.
2102 - The Leadership Pill -
How can you become a more successful manager, a stronger team leader and a motivator who gets the best results from a group? "The Leadership Pill" provides the answer. An entertaining and inspiring parable about the competition between two leaders with totally different management styles, here is a story that reveals the ingredients of truly effective leadership.
1201 - Leadership: Maximizing People Potential -
This management video highlights seven points leaders need to possess to be effective motivational leaders for their people.
1207 - Bringing Out the Leader in You -
Describes in detail the leadership techniques you need to know. Learn what it takes to be a leader -- how to adjust your style to meet every challenge, how to inspire followers, how to get people involved and committed to a goal -- and more.
1163 - Be Prepared to Lead -
Management and leadership -- are they one and the same? This video helps you: recognize your own leadership style; adapt your style to meeting changing business situations; match your leadership style to your workforce, the business problem and the time available; and identify, emulate and develop the traits of a leader.
9753 - The Leadership Secrets of Santa Claus -
This work is based on the belief that efective leaders accomplish "big things" by giving employees clear goals, solid accountabilities, and ongoing feedback, coaching and recognition. These are the leadership traits of the Santa Claus in each of us. (87 pages)
9749 - 5 Questions Every Leader Must Ask -
This DVD contains 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. The framework keeps groups from getting bogged down in the issue itself and the things that aren't working. It focuses them instead on what is working. Possibilities and solutions are generated from there. The net effect is that: Ideas, answers and solutions are born from the people closest to the work; Conflicts are resolved and group dynamics are redirected in a positive way; Employees become critical thinkers and have a sense of buy-in; and Ideas and solutions are successfully implemented.
9751 - Lessons in Loyality -
How Southwest Airlines does it -- an insider's view. What does Southwest Airlines do so differently, allowing them to prosper while so many of the long-established airlines have disappeared? What separates Southwest from the rest of the pack is the strong employee and customer loyality it has developed -- a feeling of devotion, duty and attachment to Southwest. (121 pages)
9762 - Be Prepared to Lead -
Management and leadership -- are they one and the same? This video helps you: recognize your own leadership style; adapt your style to meeting changing business situations; match your leadership style to your workforce, the business problem and the time available; and identify, emulate and develop the traits of a leader.
9615 - Would I Work For Me? -
Trying to get the most out of the people you supervise, trying to get them to go that extra mile isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. This video demonstrates a supervisor's behavior in realistic situations - first as a newly appointed supervisor, and than as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line.
2192 - Leadership Pickles -
What Bob Farrell did for customer service in the run awayhit “Give 'em the Pickle,” he is now doing for leadership. In this fun and exciting new DVD, Bob combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.
9616 - Would I Follow Me? -
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is critical to the productivity of any group. This video demonstrates one leader's behavior and the results in two different situations: first as a newly appointed leader, and then five years after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group.
2091 - The Leadership Secrets of Colin Powell -
This audio CD recounts Powell's core beliefs on leadership, negotiation, self-knowledge and more. This leadership primer reveals the secrets and insights that made Colin Powell the success he is today. Short, snappy, and packed with Powell's depth and spirit, it will help readers inspire anyone - including themselves - to extraordinary performance.
9544 - The CEO of YOU -
Learn how to be the "Chief Energizing Officer of your own uniqueness." Lead yourself and others to success. Slash employee turnover and improve retention. Establish relationship boundaries that won't be misunderstood. Gain confidence and respect from everyone on your team - including your boss and your peers. Quickly identify difficult people and handle them with ease.
9546 - The CEO of YOU -
Learn how to be the "Chief Energizing Officer of your own uniqueness." Lead yourself and others to success. Slash employee turnover and improve retention. Establish relationship boundaries that won't be misunderstood. Gain confidence and respect from everyone on your team - including your boss and your peers. Quickly identify difficult people and handle them with ease. (229 pages)
9547 - Profit Driven Leadership -
Learn how leaders achieve bottom-line results through people. Expands on the Leadership and People Systems step of the "Business Success Blueprint," utilizing informative text and business worksheets.
9617 - Would I Inspire Me? -
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in his organizations, so inspiring to his workers. He learns that Elliot found what was meaningful in their work, and communicated that - in words and actions - to everyone on his team. The program gives viewers practical ways to make life more meaningful, productive and rewarding for themselves and their team.
2220 - Creating Contagious Leadership -
What if leadership in your company was like a pot of boiling water? When you apply the heart, one or two little bubbles (leaders) begin to appear. Then there are four, then 16 then 256, then a pot full of bubbles. Leadership qualities are being passed on throughout the organization – it’s contagious. (128 pages)
9528 - Let's Get Honest -
This video speaks candidly to employees regarding the difference between their work life and personal life. It offers employees a real world perspective, presenting surprisingly honest solutions to a variety of workplace issues ranging from flirting and dating to clueless behavior and predatory harassment. It offers employees real tools they can use immediately to help themselves be on their best behavior at work. Also included are eight expanded training scenes for use in a workshop setting.
9529 - He Said, She Said -
An interactive sexual harassment workshop designed to help employees evaluate their own conduct as it relates to sexual harassment and inappropriate behavior at work. Seven interactive scenarios use riveting performances and twisting plot lines to subtly challenge employees' beliefs and perceptions. The DVD pauses and employees are asked to come to an initial conclusion. As the scenario continues, employees are forced to explore for the facts and read between the lines as they hear from the alleged harasser and witnesses. In the end it becomes apparent that sometimes our bias, perceptions and behaviors may need to be re-evaluated.
9634 - Sexual Harassment In the Workplace -
This book and DVD cover the following sexual harrassment topics: tangible vs. intangible harm; welcomed vs. unwelcome conduct; occasional teasing and simple rudeness vs. sexual harassment; sexual discrimination; the reasonable person definition; how to let others know that their words and behaviors are unwanted and unwelcome; and how to meet their obligation to follow your organization's procedures for reporting a sexual harassment complaint. (112 pgs)
1237 - Judge, Jury and Executioner -
Ingnoring potential accidents can be a deadly mistake. The importance of keeping safety in mind and following procedures is portrayed in a company that uses deadly H2S gas. Key points include obeying procedures and responsibility.
1166 - Documenting Discipline -
Keep rule breaking to a minimum and productivity to a maximum. Getting workers to understand and respect company discipline policy is one of the toughest challenges facing your supervisors. This dynamic video will show your key people enforcement procedures that keep morale and productivity high.
2208 - Legal Briefs: Discipline &Termination -
Coaching, positive discipline and termination are challenging jobs for any manager. But they are essential skills in today's litigious workplace. The program uses straightforward language and real world examples to present the common issues and potholes that managers and organizations face. Then, it provides specific actions any manager can implement to help them avoid their day in court.
2225 - Recognizing Drug and Alcohol Abuse -
Do you know an alcoholic or an illegal drug addict? Chances are good that you do - chances are good that you work with one, too. This important video program will help supervisors and fellow employees recognize alcoholism and illegal drug abuse in the workplace.
2158 - Finding, Hiring the Best Employees -
The relationship between effective hiring and employee job satisfaction is key. Half details how to hire the right person for the job, covering such issues as job descriptions, resumes, interviews, testing, references, and legal concerns. Then, he discusses techniques for keeping employees, including training, attitude, evaluation, promotions and burnout. He completes the cycle with a section on firing. (240 pages)
2166 - Documenting Discipline -
Managers can protect themselves and their organization against legal action - if they get incidents on paper. This important resource guide provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You also will learn how to correct performance problems with progressive discipline. (86 pages)
9596 - Hiring Success: A Step-by-Step Guide -
In this entertaining video, you'll learn techniques that will help you find the best candidate for every position you need to fill -- how to determine which applicant is most likely to be successful in your organization and as part of your team. The video follows the hiring process in a large corporation as well as in a small business. Highlights include: the legal as well as the practical aspects of hiring; how to find the hidden messages in a resume; the value of an initial phone interview -- what to ask and what not to ask; guiding rules that help you avoid illegal questions; how to determine if the candidate is a good fit; and how to get useful information when checking references.
2231 - Performance Appraisals Get Results -
This video covers how to get the best from your employees and tackle poor performance before it becomes a habit. Viewers learn: steps you should be taking in your appraisal process; the advantages of sticking to a regular schedule; and the importance of fairness and consistency.
2024 - In This Together -
From gossip to sexual harassment, this entertaining program polls viewers' opinions on a wide variety of issues surrounding respect and harassment. This program ends with a brief but clear legal definition of harassment. In addition, two universal policy statements for employees are presented.
2230 - Legal Survival Skills for the Modern Manager -
This video was created to help you, as a manager, find your way through the maze of employment laws and regulations, while at the same time maximizing the performance of your workers. Key learning points include: 12 basic employment law issues that every manager needs to understand, and legal and effective performance management, discipline and termination.
2223 - The Wounding From Within -
Internal Theft and Fraud in the Workplace - Internal crime impacts virtually every corporation's bottom line and is a major cause of small business failure. In addition to these direct costs, employee theft and fraud hurt morale and productivity, and can injure your company's reputation. This program covers four major risk factors: theft of company property, information theft, fraud and embezzlement. Use this video to train your frontline managers and supervisors, and give them clear procedures for reporting their concerns and participating in investigations of wrongdoing.
2111 - FiSH! -
Here's a management parable that draws its lesson from an unlikely source - the fun-loving fishmongers at Seattle's Pike Place Market. In this audio CD, a recently widowed mother of two is asked to engineer a turnaround of her company's troubled operations department, a group described as a "toxic energy dump." Most reasonable heads would cut their losses and move on. But she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a best selling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace.
2005 - Who Moved My Cheese? -
This video contains profound truths about how we respond to change at work and in our lives. It tells the parable of four characters who live in a maze and look for cheese to noursh them and make them happy. Cheese is a metaphor for what you want in life - a good job, loving relationship, money health or peace of mind. It gives advice for dealing with change, so you can enjoy more success and less stress in your work and in your life.
1478 - Working with Difficult People -
Learn the different types of people -- the Lion, the Pig, the Porcupine, the Crow and the Bulldog -- and how to work with each one.
1427 - Team Building -
Through this video, your employees can get valuable insights about group behavior and discover the most effective ways to help teams work better.
1429 - Workteams and the Wizard of Oz -
The Wizard of Oz tells the story of a motley crew who unleash a plan, support each other and act with daring to achieve the near impossible. Because of today's challenges, our workers need to become work teams! This is the video to help you create work teams. You'll learn how to be more supportive than directive in leading, to give up control to get more control and to sharpen your problem-solving skills.
2209 - Do Right -
Lou Holtz and motivation are practically synonymous. In this video he forcefully expresses his philosophy, along with illustrations from Notre Dame football. This program will instill in viewers: the spirit of teamwork; a commitment to excellence, both on and off the job; a strong loyalty to the organization; and a personal dedication to success.
2040 - The Abilene Paradox -
This non-narrated film illustrates society's all-too-typical skeptical response to its members who dare to raise new, radical ideas. We attempt to suppress the unusual. But if it works, we quickly find the courage to try these new things ourselves.
9581 - Managing People -
Go beneath the surface of management and authority to reveal the essence of power. Learn why managers often lapse into a self-limiting style of management, and learn behaviors that expand on human influence and maximize organizational power. Understand what motivates others, why 100 percent of the effectiveness of a program is determined by its implementation and how it is possible to get anybody to do anything you want.
9838 - So HELP Me - Supervisor Edition -
This video shows the direct connection between a supervisor's behavior and the way employees treat customers. Five techniques for managers are covered: Telling people what they're doing right; helping employees find solutions; focusing on people rather than on numbers; empowering people to do their jobs; and turning mistakes into opportunities for growth.
9801 - The Power of Eagles -
Towery's insight into the nature of business and interpersonal relationships penetrates straight to the heart of the most important issues we face, i.e. who we are as individuals and professionals, how we relate to one another in those arenas and how our priorities fit into and influence our personal and professional lives. (159 pages)
9519 - 365 Foolish Mistakes Managers Make -
Within the first 18 months on the job, 40 percent of all management newcomers fail by either getting fired, quitting, or receiving a bad review. This book will guide the new manager to success and avoid the many common mistakes and pitfalls along the way. Topics include: what it takes to be a manager, how to take charge, how to establish your authority, earn respect and credibility, deal with social issues, how to be a leader, gain the cooperation and commitment of others, manage yourself, interview tips, set realistic goals, coaching skills, creative problem solving, sexual harassment guidelines, how to manage multiple projects and assignments, how to delegate effectively, successful meetings, communication barriers, dealing with interruptions, developing self-confidence, turning around unacceptable performance, dealing with stress, how to write effectively and clearly, how to effectively use e-mail, employees that complain or are disagreeable, and hundreds more. (288 pages)
9539 - Winning Together -
This audio CD will help you ignite success and accomplishment while reducing conflict and managing change. Understand the time-tested keys needed to thrive in chaos, manage change through new ideas, become skilled at creating a climate that fosters creative innovations and ignite all-out performance and lasting client relationships.
2089 - First, Break All the Rules -
Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive, in-depth study of great managers. No matter how generous its pay, or how renowned its training, the company that lacks great front-line managers will suffer. This audio CD provides vital performance and career lessons for managers at every level and shows you how to apply them to your own situation.
2155 - Developing Strategic Alliances -
One aspect of today's business environment is how combinations of companies can create benefits for all which one company could not achieve alone. In the high-tech field it is most notable when competitors combine efforts to build a new technology. This book offers solid ideas on how to develop strategic alliances successfully along with examples of strategic alliances, both with large and small business. (100 pages)
2142 - Management Insights -
This book explores the myths and realities of management. It provides insight into how you can become a successful manager. (83 pages)
2144 - Monday Morning Leadership -
Everyone likes a good story ... especially if there are lessons that can be immediately applied to life. This book is one of those stories, about a manager and his mentor. (103 pages)
2145 - Making Work Work -
A business consultant and coach, Hunter has spent 12 years teaching corporations that success at work, just like success at home, depends upon the strength of personal relationships and the ability to communicate needs. In this anecdote-filled book, he translates those principles into a practical and common sense guide to improving relationships with co-workers and reducing workplace stress. (147 pages)
2146 - Psychological Foundations of Success -
This book provides a synthesis of decades of research on success and well-being, de-bunking self-help snake oil, unmasking self-improvement urban legends and exploring the "greatest hits" of psychology's most fascinating research. The result is a scientifically valid five-step system for personal achievement that anyone can use: (1) Vision - the science of clarifying what you really want from life; (2) Strategy - the science of turning lofty ambitions into consistent actions; (3) Belief - the science of minimizing FUD (fear, uncertainty and doubt); (4) Persistence - the science of drive and determination; and Learning - the science of making course corrections in life. (288 pages)
2148 - Who Moved My Cheese? -
This book contains profound truths about how we respond to change at work and in our lives. It tells the parable of four characters who live in a maze and look for cheese to noursh them and make them happy. Cheese is a metaphor for what you want in life - a good job, loving relationship, money health or peace of mind. It gives advice for dealing with change, so you can enjoy more success and less stress in your work and in your life. (84 pages)
2194 - Painless Performance Improvement -
Real change only happens when the decision to change comes from the person doing the changing. The Painless Performance Improvement training video provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.
2195 - Managing Stress -
Job burn out. Illness. Absenteeism. Conflict. Counter-productivity. Often, these problems can be traced to stresses in the workplace, in personal lives or both. Although life will never be completely stress-free, we can control how we react to it. The crippling, sometimes fatal effects of stress can be reduced by following the logic of this video.
1199 - Achieving Personal Excellence -
Management film that highlights seven characteristics that can lead an individual to achieving personal excellence in his/her professional career.
9800 - The Wisdom of Wolves -
This brief, easily digested book uses the ways of wild wolf packs as a metaphor for achieving business, family and personal success. Towery, a business and organizational consultant, clearly conveys the sense of life in a wolf pack, its organizational structure and strategies for survival. With intermittent quotes, anecdotes and simple exercises for relating the wolf pack to business organizations and families, the author explores such values and virtues as patience, curiosity, loyalty, communication, perseverance and learning from failures. (159 pages)
1212 - How to Build an Effective Team -
Cooperation, team effort, morale, spirit: all the things that make up an effective and aggressive team in the workplace. Team building skills are discussed and targeted to the many influences supervisors have on their employees.
2035 - Who Moved My Cheese? (Spanish) -
This video contains profound truths about how we respond to change at work and in our lives. It tells the parable of four characters who live in a maze and look for cheese to noursh them and make them happy. Cheese is a metaphor for what you want in life - a good job, loving relationship, money health or peace of mind. It gives advice for dealing with change, so you can enjoy more success and less stress in your work and in your life. (84 pages)
2235 - Bad Apples -
Bad attitudes in the workplace can deteriorate morale, lower productivity and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.
2152 - Bringing Out the Best in People -
This book discusses the motivational methods currently in use at such major companies as Xerox, 3M and Kodak. It describes practical, precise, data-oriented methods to help you implement a management system that will maximize the long-term performance of every aspect of your company. (201 pages)
2153 - Tips for Teams -
This book addresses day-to-day problems inherent in trying to make a group of people work like a team. It takes the 100 most common team problems and puts 3-5 tested, ready-to-use solutions for each in your hands. You'll also find a huge resource of techniques and strategies for working together in ways that avoid problems right from the start. (229 pages)
2041 - Riding The Wave: Strategies For Change -
Juxtaposing workplace scenarios with breathtaking views of the ocean, Riding the Wave uses three mini-dramas to show how trying to control the uncontrollable leaves us feeling powerless and overwhelmed. It can also seriously upset workplace productivity by causing conflict, poor communication and close-mindedness.
9584 - Clarifying Roles & Expectations -
How many times have you heard that "It's not my job?" Maybe it's because the expectations are not clearly defined. In this program, you will learn how to examine the contradictory expectations that may be stressful, learn six skills for clarifying roles and learn to make a concrete plan for action.
9597 - Workteams and the Wizard of Oz -
The Wizard of Oz tells the story of a motley crew who unleash a plan, support each other and act with daring to achieve the near impossible. Because of today's challenges, our workers need to become work teams! This is the video to help you create work teams. You'll learn how to be more supportive than directive in leading, to give up control to get more control and to sharpen your problem-solving skills.
1208 - Coaching for Top Performance -
This video describes the skills needed for managers to assess themselves and those who work for them, in order to become more effective at melding a variety of different people into a work team that wins.
1156 - Supervisor's Employee Training Resp. -
Trained employees will outperform untrained employees every day of the week. This video covers preparation, follow-up, documentation and the most effective types of training, including informational programs, job rotation and hands-on training.
1161 - Employee Training Responsibilities -
This video focuses on preparation for training employees, their follow-up training and the types of training most effective in a work environment. Each of these areas is covered with an eye toward maximum efficiency to save time, effort and money. It also emphasizes the need for supervisor participation in the training process.
1377 - Training Instructor -
Training can feel like an extra burden, but it is one of the most important business functions. This video covers the following: preparing - research and understand your material, be ready for questions and the 10-to-1 rule; determining goals and objectives, methods to achieve them and key points; lesson outlines; and 10 training conditions which ensure learning.
1520 - How to Train with Videos -
Learn the eight immediate benefits of video training: 1) It's cost effective. 2) It's convenient. 3) It keeps the listener's attention. 4) It covers it all. 5) It gives you access to the experts. 6) It can be customized. 7) It gives continuity. 8) It lets you repeat and reinforce. This video will help you get the most out of all your video training programs!
9726 - Motivating the "What's In It For Me" Workforce -
Gen-X and New Millennial workers view success quite differently. These younger workers care little for tradition, placing a higher value on individuality, personal freedom, and the professional flexibility and creativity it takes to succeed in a globalized economy. This generational divergence creates a communication challenge for many of today's managers. The promise of slowly climbing the company ladder no longer has the motivational force it once did, and the traditional management structure is quickly slipping into obsolescence. Younger workers are less loyal to their organizations, quicker to adapt to cultural and technological changes, and more possessive of their free time. (240 pages)
9594 - Performance Coaching:4 Steps to Effective Coaching -
This program explains the root causes of employees not doing what you want them to do. Often, employees don't really know WHAT they are supposed to do, or they don't really know HOW… Or they actually think they ARE doing it, or they think something ELSE is more important. These employees need direction and feedback. That's where coaching comes in.
9595 - When the Coach is You! -
These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a coworker. This video training walks viewers through the practical steps to increasing success for coaches and learners in any organization. Hosted by television personality George Wendt of Cheers fame, this important training tool explores the perspective of both coach and learner. Participants will learn to: (1) understand the value of coaching in the context of meeting team goals; (2) recognize that any team member can be called upon to coach another; (3) Understand and use the five steps to creating a positive coaching experience; (4) recognize potential barriers and devise strategies for overcoming those barriers; and (5) take a more active role in coaching others.
2112 - Bringing Out the Best in People -
This audio CD discusses the motivational methods currently in use at such major companies as Xerox, 3M and Kodak. It describes practical, precise, data-oriented methods to help you implement a management system that will maximize the long-term performance of every aspect of your company.
1690 - First Time Manager: Getting Organized -
In this video you will learn the basics of management -- how to get off to a running start, the first temptations that new managers face, the mountain of paperwork and how to conquer it, questions to ask, tips for managing people who were your peers, and learning what your boss wants and doesn't want from you.
1480 - After All, You're the Supervisor -
Here's an eye opener for all supervisors, whether they've just been promoted or have years of experience. It's a rare view of a supervisor's daily journey, including the anxietes, endless interruptions and barriers. This drama demonstrates the supervisor's most effective attitudes, typical pitfalls and how to avoid them, and the 17 skills to quickly attain and maintain permanent leadership gear.
2238 - Peer Today: Boss Tomorrow -
This video is esigned to help participants make a successful transition from coworker to manager or supervisor. It presents four proven strategies that will help new supervisors: what it means to accept the responsibilities of their new role; how to exercise their abilities to set clear boundaries; the value of strengthening their communication skills; and the importance of taking thoughtful and strategic action. They also will learn to address: overcoming the fear of lost friendships and lost rapport, disciplining a former peer, managing coworkers who are older, enforcing a policy the individual may have personally broken prior to becoming a manager, avoiding the appearance of favoritism and keeping confidential information confidential.
9630 - After All, You're the Supervisor - 3rd Edition -
This video is a comprehensive training program for new and seasoned supervisors alike. It teaches nine components of supervisory success: acknowledge your new role, plan and prioritize, be accessible, encourage teamwork, communicate upward and downward, delegate, discipline effectively, provide feedback and model the way.
9674 - Fiesta Installation -
This video covers the assembly instructions for the 20' by 20' and 30' by 30' Fiesta Tent, which includes materials needed, pole assembly and tie-down instructions. Also features the Fiesta Starter Kit, which allows added space to the 20' by 20' Fiesta Tent.
9599 - Big Birthdays -