Provides a solid overview of safety procedures, personal protective equipment (PPE) and load-securing hardware. Objectives of this module are to:
- Establish the importance of safety.
- Understand the required safety equipment to use.
- Identify a properly equipped vehicle.
- Recognize load-securing hardware.
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Covers the steps involved to properly load equipment, including a review of basic vehicle terminology and calculations for cargo capacity. Objectives of this module are to:
- Properly size both the equipment and delivery vehicle to help ensure safe transport.
- Ensure the correct equipment has been selected for loading.
- Inspect the loading site for hazards.
- Recognize industry best practices for loading various pieces of equipment.
- Review proper placement of the equipment on the vehicle.
- Establish a safe loading zone.
Explains what is involved to properly secure a load, including a review of tie-down hardware, designated tie-down points and the Department of Transportation (DOT) regulations that govern load securement. Objectives of this module are to:
- Explain the proper load securement for various equipment applications.
- Identify the proper tie-down hardware for securing equipment.
- Recognize the manufacturers’ designated tie-down points.
- Recognize the designated attachment points on trucks and trailers.
- Understand and explain the DOT regulations governing proper load securement.
- Explain and perform final load-securement safety checks.
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Reviews the step-by-step procedures for safely unloading equipment. Objectives of this module are to:
- Explain proper unloading procedures.
- Recognize safety guidelines for unloading.
Reviews the procedures to follow while delivering equipment to the customer’s site. Objectives of this module are to:
- Explain proper protocol while on the customer’s site.
- Understand basic customer service standards.
- Recognize importance of equipment handover and safety instructions to be given to the customer.
- Realize the importance of the rental contract in the transaction process.
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Discusses the steps required to complete a successful rental transaction. Objectives of the module are to:
- Observe PPE and safety protocols while on the customer’s site.
- Perform an equipment inspection.
- Handle damaged equipment.
- Deal with equipment still in use or not available
Highlights good communication techniques for interacting with a wide variety of people. Objectives of the module are to:
- Understand your role in the rental transaction process.
- Know the importance of a professional appearance of both your delivery vehicle and yourself.
- Be aware of why you need to maintain a positive and professional attitude.
- Realize the importance of good communications skills.
- Know how to deal with customer complaints and damaged equipment.
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Provides an overview of the various regulations drivers should be aware of to avoid a citation. Objectives of the module are to:
- Understand basic U.S. Department of Transportation (DOT) and Federal Motor Carrier Safety Administration regulations pertaining to commercial vehicles and commercial drivers.
- Define driver commercial licensing requirements and qualifications.
- Follow DOT Hours-of-Service rules and reporting.
- Understand the importance of required vehicle inspections.
Covers practices that will keep you, your equipment and the public safe while in transit. Objectives of the module are to:
- Explain why the use of seat belts and mirrors are critical.
- Identify the key components to defensive driving.
- Understand the importance of anticipation and avoiding distractions while driving.
- Recognize why special attention needs to be paid to pedestrians and cyclists.
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