ARA Staff | Operations / General Member Services

Operations and Member Services

General Member ServicesEducation & Training

Information Services
 

JOHN SAMMON
Vice President, Operations and Technology
(Ext. 225)

Administers operational functions of general membership, information/research services, education/business development, Risk Management, IT/Web and ARA coordination with ARA Insurance. Serves as staff liaison to ARA Shared Interest Groups.

 
 
ANDREA BATTEN
Communications Coordinator
(Ext. 282)

Coordinates special projects within the Operations division. Manages schedules and activities, updates Web content and designs/organizes bulk communications. Plans issues and writes articles for state association newsletters.

 
 

Back to Top

General Member Services

 
DEBBY SCHALLER
Director, General Member Services

(Ext. 275)
 
Develops and conducts General membership recruitment and retention programs, including national membership campaigns.
  • Oversees the administration of membership record keeping activities, member service representatives, and customer service programs.
 
 
TIM DEWAELE
Member Services Manager
(Ext. 227)
 
Tim serves as a member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
  • Provides support to general member service operations while specializing in prospective member and other recruitment/retention activities.
Member Services Representative
(Ext. 279)
 
Jeff serves as a member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
  • Provides support to general member service operations while specializing in prospective member and other recruitment/retention activities.
     
JANE STRITTMATER
Member Services Representative

(Ext. 221)
 
Jane serves as member service/information specialist for ARA General Members and prospective members in regard to membership, products and services. Chairs staff charity committee.
  • Provides support to general member service operations while specializing in database record keeping and serves the role of the receptionist for the ARA offices.
LESLEY FORRET
Member Services Representative

(Ext. 244)
 
Lesley serves as member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
  • Provides support to general member service operations while specializing in ARA Insurance Services record updates and ARA Merchant Services program.
KRISTINE MERSCHMAN
Member Services Representative
(Ext. 229)

Kris serves as member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
  • Provides support to general member service operations while specializing in product orders and credit reporting.
 

Back to Top

 

 

Education & Training

 
CARLA BROZICK, CAE
Senior Director, Education & Training

(Ext. 241)
 
Administers ARA member training and education programs, including educational programming for The Rental Show and other ARA sponsored educational programs. Manages ARA's risk management initiatives in coordination with ARA Insurance. Serves as staff liaison to the Member Risk Management Committee and the Party Certification Task Force.

 
LORI GONNER BYERLY
Education Development Manager
(Ext. 277)
 
Assists with the identification, planning and development of new educational material and updates current educational offerings.
 
 
 
 
COLE McFARREN
Project Coordinator

(Ext. 255)
 
Coordinates and supports all of ARA educational and training programs. Administers the Certified Event Rental Professional (CERP) Program, Professional Driver Education Program and Rental Careers Program. 
 
  Back to Top
 
  

 Information Services
 
 
Mike Savely, Web Manager
MIKE SAVELY
Web Manager
(Ext. 246)
 
Creates, edits, and maintains websites for ARA, RENTAL MANAGEMENT, the ARA Foundation, ARA Insurance, The Rental Show, ARA state and local associations and the Rental HQ rental store locater service. Provides technical support for ARA staff and members as it relates to Web-based activities, including hosting of member websites.

 
Hideki Ito, Programmer Analyst
HIDEKI ITO
Programmer Analyst
(Ext. 263)
 
Administers and maximizes use and implementation of ARA Association Management System (AMS) database to increase organizational efficiencies and customer services.



 
 
WALT DETHLEFS
Web Developer
(Ext. 247)
 
Coordinates the design, programming, and modifications to existing and new ARA websites. Supports ARA staff in updating content on websites and communication with membership. Supports ARA members in creating and updating their website hosted by ARA.
 
 
ADAM STEMPER
Web Developer
(Ext. 222)
 
Coordinates the design, programming, and modifications to existing and new ARA websites. Supports ARA staff in updating content on websites and communication with membership. Supports ARA members in creating and updating their website hosted by ARA.
 

 

Back to Top

 

 

Copyright © 2014 by The American Rental Association all rights reserved.