(Ext. 223)

Administers operational functions of general membership, information/research services, education/business development, Risk Management, IT/Web, accounting/finance, and ARA coordination with ARA Insurance Services.  Serves as staff liaison to General Tool, Construction & Industrial Services, and Party & Event Services SIGs as well as the Budget Committee.

Connie Lannan, Marketing Manager

(Ext. 228)

Creates and develops membership and program marketing and promotional activities for the Operations Division. Produces and writes editorial content for monthly membership newsletters.  Coordinates marketing functions and content with the Association Services and Communications Divisions.

(Ext. 278)

Creates and develops membership and program marketing and promotional materials for the Operations Division in collaboration with the Marketing Manager. Assists with the production of ARA national and state newsletters.

Melanie Radkiewicz, Project Coordinator

(Ext. 282)

Supports the work of the Senior Vice President and Directors in the Operations Division. Facilitates special projects and provides organizational assistance.

FINANCE

Marcy Johnson, Controller

 (Ext. 224)

Manages accounting staff and receptionist.  Manages all accounting operational functions and prepares financial statements for the American Rental Association, ARA Foundation and ARAPAC. Coordinates the budget process and provides financial analyses to senior management.

Dawn Tague, Accountant

(Ext. 238)

Processes accounts payable and reviews general ledger accounts. Assists with monthly and year-end reconciliations. Assists with budgeting process. Processes State, Local and Provincial Association rebates.

Kris Merschman, Accounts Receivable Administrator

(Ext. 229)

Processes daily cash receipts and invoices miscellaneous accounts receivable. Maintains subsidiary records for ARAPAC, the ARA Foundation, and State, Local and Provincial Associations.  Provides support to member service operations.

Margo Vaughn, Receptionist/Administrative Assistant

(Ext. 221)

Receives and transfers all incoming telephone calls. Greets visitors to the national office. Processes daily mail. Assists Operations Division with clerical duties.

EDUCATION & TRAINING

Carla Brozick, Director Education & Training

(Ext. 241)

Recommends, plans, develops, implements, administers and evaluates ARA member training and education programs. Supports educational programming for RenTech and other ARA sponsored educational programs. Serves as staff liaison to the Party Certification Task Force Committee  and the ARA/AIS Risk Management Committee.

(Ext. 277)

Assists the Director of Education and Training with the coordination and support of all ARA educational and training programs.  Administers the Certified Event Rental Professional (CERP program), Lending Library and Rental Careers Program.

MEMBER SERVICES

Cheryl Bennett, Director, General Member Services

(Ext. 275)

Develops and conducts General membership recruitment and retention programs, including national membership campaigns. Oversees the administration of membership record keeping activities, member service representatives, and customer service programs.

Tim DeWaele, Member Services Manager

(Ext. 227)

Supports the General Member Services Director in recruitment and retention efforts of the association. Provides leadership and delegation of project work to member service representatives, as needed, related to recruitment/retention activities. Supports day-to-day activities of the member service department to provide and maintain effective member service to the association members.

Jane Strittmater, Member Services Representative

(Ext. 222)

Serves as Member service/information specialist for the ARA membership and prospective members regarding membership, products and services. Researches industry-related subjects at the request of members and makes referrals to the appropriate resource for their needs. Provides support to other member service operations.

Lesley Forret, Member Services Representative

(Ext. 244)

Serves as Member service/information specialist for the ARA membership and prospective members regarding membership, products and services. Researches industry-related subjects at the request of members and makes referrals to the appropriate resource for their needs. Provides support to other member service operations.  Specializes in support of the Credit Reporting and Credit Card programs.

Shiela Jamieson, Member Services Representative

(Ext. 245)

Handles member inquiries regarding ARA products and services and processes member orders. Researches industry subjects at the request of staff and the members. Processes ARA Lending Library orders and maintains inventory. Maintains Association files and library of source materials.  Serves as Member service/information specialist for the ARA membership and prospective members regarding membership, products and services. Researches industry-related subjects at the request of members and makes referrals to the appropriate resource for their needs.

Connie Inskeep, Member Services Representative

(Ext. 276)

Serves as Member service/information specialist for the ARA membership and prospective members regarding membership, products and services. Researches industry-related subjects at the request of members and makes referrals to the appropriate resource for their needs. Provides support to other member service operations. Specializes in data entry and reporting.

(Ext. 261)

Coordinates mailroom activity and product inventory. Processes all incoming packages and outgoing mail. Assists membership representatives as necessary. Coordinates imaging activities.

INFORMATION SERVICES

(Ext. 225)

Responsible for coordinating the planning, design, implementation, and management of ARA's Association Management System and other information services to include telecommunication services, network infrastructure, Web site and related software and intranet access systems.

Mike Savely, Web Manager

(Ext. 246)

Creates, edits, and maintains Web sites for ARA, RENTAL MANAGEMENT, the ARA Foundation, ARA Insurance Services, and the Rental HQ rental store locater service. Provides technical support for ARA staff and members as it relates to Web-based activities, including hosting of member websites.

Hideki Ito, Programmer Analyst

(Ext 263)

Administers and maximizes use and implementation of ARA Association Management System (AMS) database to increase organizational efficiencies and customer services.

Miles Stevenson, Network Administrator

(Ext 272)

Responsible for daily administration and support of ARA's internal network including file, print, email and application servers, technical support and network security.  Assists with web database programming, internet application development and member website hosting.

STATE AND LOCAL SERVICES

Alysia Ryan, Director of State, Local and Provincial Services

(Ext.271)

Directs the ARA State, Local and Provincial Association program, including the Conference for State and Local Leaders. Coordinates with Regional Directors and State Presidents in their role with the State, Local and Provincial Associations. Assists in monitoring the activity of state legislative and regulatory developments and coordinates grassroots development in state associations. Works collaboratively with State and Provincial Associations in developing specific goals including leadership, education and membership development.

Mary Carson State, Local and Provincial Services Manager

(Ext. 268)

Assists the Director of State, Local and Provincial Services with the coordination and support of the ARA State, Local and Provincial Association program. Assists State, Local and Provincial Associations with program speakers and topics, coordinates content of meeting notices and other communications for State, Local and Provincial Associations. Coordinates the tier and rebate program for State, Local and Provincial Associations.

Callie Jennings, Administrative Assistant

(Ext. 242)

Provides assistance and support for the Operations Division, to include State, Local and Provincial Programs and general membership.

TEXAS FIELD OFFICE

Leon Kothmann, Field Services Representative

 Ph: 512-440-8388
Fax: 512-440-0112

Recruits and retains members consistent with the ARA membership program, and visits member stores within Region Four to promote ARA's products, services and overall membership value. Attends State and Local Association meetings within the region. Administers the ARA of Texas Rental Association.

Debbie Burson, TRA Member Services Representative

Completes ARA membership work as requested.  Supports the ARA Field Service Representative in the activities of ARA of Texas/Texas Rental Association in recruitment, retention and newsletter development.