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ARA INSURANCE SERVICES
STAFF MEMBERS

102 NW Parkway, Kansas City, MO 64150
800/821-6580 • 816/842-6568 • FAX 816/474-1931
 

Chief Executive Office Develops, communicates and executes strategic and annual business plans as approved and directed by the Board of Directors for the benefit of the ARA Membership and the Association.
	Phillip Kelling, CPCU, ARM, CSP, President and CEO (Ext. 5012) Responsible for the day-to-day operations and implementation of strategic and annual business plans as directed by the Board of Directors. Ensures that AIS works toward the Vision and Mission of the Company to serve the membership of the American Rental Association.
	Cathy McCarrison, Executive Administrator (Ext. 5018) Provides administrative support to the President/CEO and management staff. Coordinates communication between the President/CEO, AIS employees, AIS and AIL Boards. Ensures the organization, agents and personnel maintain proper insurance licensing and appointments.
FINANCE AND ACCOUNTING DIVISION Responsible for financial planning, accounting and information technologies for the ARA Insurance Program.
	Kathy Harris, CPA, CFO, Corporate Secretary and Treasurer (Ext. 5014) Directs the finance and operations functions of the insurance subsidiaries, including accounting/finance, information technologies and human resources. Serves as Treasurer of ARA Insurance Ltd. and liaison to captive manager.
	Darryl Parks, Systems Coordinator (Ext. 5017) Manages computer network, data information systems, and electronic communication equipment. Facilitates computer training and assistance to staff.
	Louisa Ray, Technical Support Specialist (Ext. 5042) Assists Systems Coordinator with computer networking, data information systems and electronic communication equipment for AIS staff.
	Susan Dalton, Accountant (Ext. 5035) Reconciles customer invoices to insurance company statements. Maintains checking and general ledger accounts and assists with computer system and procedures. Assists the CFO with the duties of the accounting department.
	Debbie Gordon, Accounts Receivable Clerk (Ext. 5027) Processes daily cash receipts. Maintains customer accounts and handles customer inquiries regarding balances. Monitors the collection process.
	Rebecca Helm, Receptionist (Ext. 5010) Professionally greets incoming callers and visitors to ARA Insurance Services, Inc. Also logs insurance applications and distributes incoming mail and faxes. Provides assistance and support to customers and staff.
MARKETING AND CLAIMS DIVISION Manages the nationwide relationships with Preferred Insurance Agents who serve the ARA Membership, including their appointment and training. Oversees loss control activities, including the communication of methods to prevent claims. Monitors the claim service provided to the member insured.
	Mike Martinie, CPCU, Vice President, Marketing and Sales (Ext. 5016) Appoints and trains the Preferred Insurance Agents who serve the ARA Membership. Works to ensure that the agents representing the ARA Insurance Program provide excellent service to the membership. Oversees loss control activities, including writing insurance articles for Rental Management magazine and presenting seminars at association meetings. Supervises the agency's claim function.
	Maura Paternoster, Risk Management Coordinator (Ext. 5015) Works to increase ARA member awareness of issues affecting risk in the rental industry and provide members with tools to reduce their risk.  Writes and coordinates articles for ARA publications, and assists in the development and improvement of risk management-related materials and presentations.  Serves with ARA's Director of Education & Training as co-staff liaison to the Member Risk Management Committee.
	Elisha Bracy, Claims Coordinator (5044) Assists customers and agents with claim reporting, provides policy coverage information to adjusters, and tracks progress of all claims. Fulfills requests for loss history information. Compiles monthly, quarterly and annual loss summaries, including large losses and claim trends. Serves as primary contact for the Claims Department.
	Margaret Reiter, Marketing Coordinator (Ext. 5019) Assists in growing the base of customers AIS serves from among the ARA membership. Works with preferred agents to develop marketing programs from various lists of insurance prospects to increase awareness and enhance communication.
UNDERWRITING DIVISION Ensures that each member is fairly and competitively underwritten within the guidelines negotiated with the insurance company so that each Member insured pays their fair share of the premiums needed to cover the claims and expenses for the Program.
	Steve Zastrow, CPCU, Vice President, Underwriting (Ext. 5013) Manages the underwriting function and operations for AIS in alignment with ARA goals. Coordinates efforts to provide a broad range of coverages for members at a fair and competitive price while maintaining the financial viability of the company for the benefit of the membership.
	Harvey Felzke, CPCU, Underwriting Manager (Ext. 5031) Ensures that each individual member is underwritten according to the guidelines negotiated with the underwriting insurance company. Works with the underwriters to ensure that each policy is fairly and competitively priced and that the proper coverages are provided as requested on the application.
	Dixie Barmore, CIC, Underwriter (Ext. 5020) Reviews applications for insurance from agents and ARA members to ensure they meet established underwriting guidelines and that coverages are properly applied. Works primarily with agents and customers in Massachusetts, Florida and all Midwestern states.
	Patty Brantner, Underwriter (Ext. 5023) Reviews applications for insurance from agents and ARA members to ensure they meet established underwriting guidelines and coverages are properly applied. Primary focus is direct business for the east coast.
	Sharon Gergen, CPIW, Underwriter (Ext. 5021) Reviews applications for insurance from agents and ARA members to ensure they meet established underwriting guidelines and coverages are properly applied. Works primarily with agents and customers in California, Illinois, Indiana, and Wisconsin.
	Peggy Gonzalez, Underwriter (Ext. 5011) Reviews applications for insurance from agents and ARA members to ensure they meet established underwriting guidelines and coverages are properly applied. Works primarily with agents and customers in Maryland, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia.
	Patti Rude, Underwriter (Ext. 5022) Reviews applications for insurance from agents and ARA members to ensure they meet established underwriting guidelines and coverages are properly applied.
	Jim Turner, Underwriter (Ext. 5028) Reviews applications for insurance from agents and ARA members to ensure they meet established underwriting guidelines and coverages are properly applied. Primary focus is direct business in Midwestern and Western states.
	Cindy Prowell, Processing Supervisor (Ext. 5025) Responsible for ensuring that quotes for insurance are accurately rated and that policies are issued accurately and in an efficient manner. Works to ensure that the underwriting data and policy information is maintained properly in the system. Responsible for quick and accurate response to customer service requests. Also assists in coordinating the development of workflows and procedures.
	Carolyn Hadley, Service Technician (Ext. 5026) Rates insurance policies and maintains underwriting and policy information. Issues policies and certificates of insurance.
	Julie Hadley, Service Technician (Ext. 5038) Rates insurance policies and maintains underwriting and policy information. Issues policies and certificates of insurance.
	Bridget Kimber, Service Technician (Ext. 5037) Rates insurance policies and maintains underwriting and policy information. Issues policies and certificates of insurance.
	Christina Lane, Service Technician (Ext. 5024) Rates insurance policies and maintains underwriting and policy information. Issues policies and certificates of insurance.
	Saundra Robinson, Service Technician (Ext. 5030) Rates insurance policies and maintains underwriting and policy information. Issues policies and certificates of insurance.
	Kim Tran, Service Technician (Ext. 5029) Rates insurance policies and maintains underwriting and policy information. Issues policies and certificates of insurance.
	Vicki Monaco, Customer Service Clerk (Ext. 5043) Issues certificates of insurance and processes loss runs.